Return and Refund Policy
At Mayor’s Fancy Stores, we strive to provide exceptional products and customer service. However, we understand that sometimes you may need to return or exchange an item. This policy outlines our procedures for returns, refunds, and exchanges.
Your Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. This 14-day period begins the day after you receive your order.
Returning Items
To initiate a return, please contact our customer service team via email, within 48 hours of receiving item at customerservice@mfstores.co.uk. Please provide your order number, reason for return, and whether you’d like a refund, exchange, or replacement.
Eligibility for Refund
To be eligible for a refund, items must:
- Be returned within 14 days of delivery after informing customer service centre.
- Be in their original packaging and condition
- Not be personalized or made-to-order items
- Not be damaged or altered in any way
- Be the item ordered from the website
Refund Process
Refunds will be processed within 14 days of receiving the returned item(s). Refunds will be issued in the original payment account by default method.
Exchange or Replacement
If you’d like to exchange or replace an item, please contact our customer service team. We’ll guide you through the process and ensure you receive the correct item.
Return Shipping Costs
You are responsible for the cost of returning items. However, if the item is faulty or was sent in error, we will reimburse the return shipping cost.
Faulty or Damaged Items
If you receive a faulty or damaged item, please contact our customer service team immediately. We’ll provide a replacement or refund, and reimburse the return shipping cost.
Personalised or Made-to-Order Items
Please note that personalised or made-to-order items cannot be returned or refunded, unless they are faulty or were sent in error.
Statutory Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015.
Changes to This Policy
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website.
Right to decline requests
Please note that we would be unable to process returns that:
- Exceed the time limit
- Are from other websites
- Are submitted without prior approval or application to our customer service within 48 hours of receipt of items.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team:
Email: customerservice@mfstores.co.uk