Frequently Asked Questions
General FAQs
What are your business hours?
Our gift shop is always open. Our customer service is open from 9:00 AM to 5:00 PM, Monday through Friday, and 12:00 PM to 4:00 PM on Saturdays and Sundays.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping on all purchases, on demand.
Can I cancel or change my order?
Please contact us within 48 hours of receipt of item(s) if you need to cancel or make changes to your order. We will do our best to accommodate your request, for more information visit our return and refund policy
Shippings & Delivery FAQs
What is your shipping policy?
We offer standard and expedited shipping options. Please allow 3-5 business days for standard shipping and 1-3 business days for expedited shipping.
Can I track my order?
Yes, you will receive tracking information via email once your order has shipped. Click here to track order
Do you ship internationally?
Yes, we ship worldwide. Please note that international shipping rates and delivery times may vary.
Product FAQs
What types of products do you sell?
We offer a wide range of unique gifts, including jewellery, bags, beauty products, and more.
Are your products handmade or sourced from local artisans?
Yes, many of our products are handmade and sourced from local artisans. We strive to support small businesses and independent makers.
Do you offer personalised or customized gifts?
Yes, we offer personalised gift options, including monogramming and custom messaging. Please contact us for more information.
Payment & Pricing FAQs
What payment methods do you accept?
We accept all major credit cards and debit cards, including Visa, Mastercard, and American Express, as well as PayPal.
No cash payments or payment on delivery allowed.
Do you offer discounts or promotions?
Yes, we regularly offer special promotions, discounts, and sales (insert link). Follow us on social media or sign up for our newsletter to stay informed.
Do you charge sales tax?
Yes, we charge sales tax on all purchases, as required by law.
Returns & Refunds FAQs
Can I return or exchange a gift?
Yes, we accept returns and exchanges within 14 days of delivery. Please see our full return policy for details here.
How do I initiate a return or exchange?
Please contact our customer service team via email customer.service@mfstores.co.uk, or our website’s contact form to initiate the return or exchange process with 48 hours of receiving your item (s).
Do you offer refunds?
We offer refunds in the original payment method.